Effective Date: July 14, 2026
Luma Aura values your privacy and is committed to protecting your personal information.
1. Information We Collect
When you use our website, we may collect:
- Name
- Mobile number
- Email address
- Shipping and billing address
- Payment-related information (processed securely through payment gateways; we do not store complete card details)
- IP address and browser information
- Order history
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website and customer experience.
- Prevent fraud and unauthorized transactions.
- Comply with legal obligations.
3. Payment Security
Payments are processed through secure third-party payment gateways.
Luma Aura does not store your debit card, credit card, or UPI credentials.
4. Cookies
We may use cookies to:
- Improve website performance.
- Remember your preferences.
- Analyse website traffic.
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may only be shared with:
- Courier partners for delivery.
- Payment service providers.
- Technology service providers supporting our website.
- Government authorities where legally required.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
7. Your Rights
You may request:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of your account where legally permissible.
8. Third-Party Links
Our website may contain links to third-party websites. Luma Aura is not responsible for the privacy practices of those websites.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page.
10. Contact
For any privacy-related queries, please contact us using the details available on our Contact page.